Turn Slack into your support desk
EmbedBot is an AI chat widget that handles customer support on your website and routes complex issues straight to Slack. No helpdesk software required — your team already lives in Slack.
Everything you need
From AI answers to human escalation — all without buying a separate helpdesk subscription.
AI Chat Widget
Drop a single script on your site. Visitors get instant, context-aware answers powered by your knowledge base and OpenAI.
Slack = Helpdesk
No Zendesk. No Intercom. When AI can't handle it, the conversation lands in a Slack thread. Your team replies there — customers see it instantly.
Smart Lead Capture
AI classifies intent (hot, warm, cold, VIP) and collects contact info before escalating. Every visitor is scored and tracked.
Real-time Handoff
Socket.IO powers sub-second delivery. Agent types in Slack → customer sees it in the widget immediately. No polling, no delay.
Email Integration
Escalations from email threads get the same treatment. Reply in Slack, customer gets an email back automatically.
Webhook Events
Fire webhooks on every key event — message received, lead captured, escalation created, human resolved. Build your own workflows.
How it works
Embed the Widget
Add one script tag to your site. Customize colors, logo, and welcome message from the dashboard.
Connect Slack
Pick a channel (e.g. #support). The bot posts escalations as threaded messages. Invite @EmbedBot Escalations.
AI Handles 80%
Routine questions are answered instantly using your uploaded docs, Q&A, and curated knowledge base.
Humans Take Over in Slack
Complex issues escalate to Slack. Reply in the thread — the customer sees it live. Type !resolve to hand back to AI.
Why pay for a helpdesk when you have Slack?
Your team already checks Slack every 5 minutes.
Slack threads are perfect for tracking escalations.
No new UI to learn. No tab switching. Just reply.
!resolve command hands the conversation back to AI instantly.
Every reply syncs back to the customer widget in real time.
Featured On
Listed across the AI ecosystem
We are actively submitting EmbedBot to AI directories. If you run a directory and would like to feature us, get in touch.
Ready to stop overpaying for helpdesk software?
Set up in 5 minutes. Your first Slack escalation will arrive before your coffee gets cold.
Create Your Agent